Everything you need to know about our collagen mask
Frequently asked questions
Product
What skin type is the collagen mask suitable for?
Our collagen mask is designed to suit most skin types, including sensitive skin. it offers moisturising and nourishing properties that contribute to healthier skin.
For optimum results, we recommend using the collagen mask once or twice a week.
We recommend using the mask 1-2 times a week. Continuous use will help to achieve the best results, such as improved skin texture and elasticity.
What are the main ingredients of the collagen mask?
Our collagen mask contains high-quality collagen peptides, moisturising ingredients such as hyaluronic acid and various natural extracts that nourish the skin. You can find a full list of ingredients on the product page.
Can I use the collagen mask if I have allergies to certain ingredients?
If you have allergies, we recommend that you read the list of ingredients carefully before using the product. If in doubt, please consult your dermatologist.
Is the collagen mask free of animal testing?
Yes, we are committed to animal welfare and our collagen mask is completely cruelty-free.
Shipping & Returns
How long will it take for my collagen mask to be dispatched?
The collagen mask is usually dispatched within 1 working day of your order.
How can I return my collagen mask?
If you are not satisfied with your purchase, you can return the mask within 30 days in its original packaging and unused for a full refund.
Can I track my order of collagen maskers?
Yes, once your order has been dispatched, you will receive a tracking number that you can use to track your delivery.
What happens if my collagen mask arrives damaged?
In the unlikely event that your product arrives damaged, please contact us immediately for a replacement or refund.
How can I register a return if the collagen mask does not meet my expectations?
To register a return, you can contact our customer service via our contact form. They will provide you with all the necessary information and instructions for returning the product. Make sure that the product is returned unopened and in its original packaging.
Payments
Which payment methods are accepted for the purchase of the collagen mask?
We accept various payment methods, such as credit card, PayPal and other online payment options.
Is it safe to pay online for the collagen mask on your website?
Yes, we provide a secure payment environment with advanced encryption to protect your financial information.
Are there any additional costs associated with the purchase of the collagen mask?
The price shown is the price you pay. There are no hidden costs.
What happens if my payment for the collagen mask fails or is rejected?
If your payment fails or is declined, you will receive a notification immediately. Firstly, check that your payment information has been entered correctly. If everything looks correct, we recommend that you contact your bank or payment service provider for further assistance. You can also try using a different payment method. If problems persist, please contact our customer service for assistance.
Do you offer discounts or special promotions for the collagen mask?
Yes, we have regular special offers and discounts. Check our website or our newsletter for current offers.
